BUILT FOR HIGH-VOLUME CONTACT CENTER TEAMS
Power-Packed Call Center Time Tracking Software
Get better visibility into fast-paced customer support operations.
Everything You Need in Contact Center Time Tracking Software
TimeBee brings core customer service center controls into one place.
Time Tracking
Use the call center agent time tracker to capture work hours across assigned projects and tasks.
Attendance Records
Set workdays, required hours, and shift margins to compare attendance with expected working patterns.
Productivity Insights
Separate productive work from unproductive and idle periods with TimeBee’s call center agent time tracking software.
Time and Leave Approvals
Send manual timesheet corrections and leave requests to assigned approvers before finalizing records.
Time Tracking
Use the call center agent time tracker to capture work hours across assigned projects and tasks.
Attendance Records
Set workdays, required hours, and shift margins to compare attendance with expected working patterns.
Productivity Insights
Separate productive work from unproductive and idle periods with TimeBee’s call center agent time tracking software.
Time and Leave Approvals
Send manual timesheet corrections and leave requests to assigned approvers before finalizing records.
Get More From Every Hour With TimeBee Call Center Time Tracker
Standardize oversight across teams, shifts, and work models.
Distributed Team Management
Manage remote and hybrid call center teams across time zones with offline tracking and platform controls.
Better Supervisor Visibility
Get a filtered view of team hours, work activity, app usage, and attendance with accurate time tracking for call centers.
Effortless Team Scaling
Expand BPO operations without losing structure by keeping teams, responsibilities, and client work organized.
Controlled Data Access
Our call center time tracking software controls access by role and records sensitive actions in audit logs.
Flexible Workforce Policies
Set organization-wide policies and customize them for individual users when monitoring requirements differ.
Call Center Employee Time Tracking Software Worth Switching To
Manage everyday operations with greater clarity and control.
Time Tracking for Call Centers Is Just One Part of TimeBee
Bring operational depth to how you manage your call center.
Activity Monitoring
Investigate productivity concerns with configurable screenshots and website or app activity records.
Client Time and Billing
Track hours by client to support accurate invoicing and resolve billing questions with clear records.
Payroll Calculation
Calculate payroll from recorded hours, overtime, hourly rates, and approved adjustments with our call center time tracker.
Kiosk Clock-In
Verify on-site attendance through shared kiosks with facial capture at every clock-in and clock-out.
Activity Monitoring
Investigate productivity concerns with configurable screenshots and website or app activity records.
Client Time and Billing
Track hours by client to support accurate invoicing and resolve billing questions with clear records.
Payroll Calculation
Calculate payroll from recorded hours, overtime, hourly rates, and approved adjustments with our call center time tracker
Kiosk Clock-In
Verify on-site attendance through shared kiosks with facial capture at every clock-in and clock-out.
Get a Firsthand Look at the Call Center Agent Time Tracker
They Thrived with TimeBee’s Nonprofit Time Tracking Software – You Can Too
Productivity Boost
↑42%
Teams using TimeBee see a 42% increase in employees' productivity within the first 3 months.
ROI
6X
Companies recover over 4 hours per employee per month, resulting in a 650% return on investment.
Policy Compliance
↑54%
Managers observe a 54% increase in punctuality and fewer late logins after implementing TimeBee.
Wasted
Hours
↓43%
Time theft drops significantly as employees become more focused and accountable.
Ready for a Better Time Tracker for Call Centers? Try TimeBee
Turn accurate time data into better client support center decisions.
FAQs
Can TimeBee track remote and in-office call center agents?
Yes, our call center employee time tracking software supports remote, in-office, and hybrid models through desktop, mobile, browser, and kiosk workflows. Because administrators can control both organization-wide and user-level settings, tracking remains consistent across different work setups. Even when connectivity is interrupted, TimeBee continues recording offline and syncs the data once the connection is restored.